Effective Date: 01/07/2026
This Cancellation Policy applies to all services purchased on Astroguru360, owned and operated by IT SQUAD SERVICES PRIVATE LIMITED ("we", "us", "the Company"). By placing an order or making a payment on the platform, you agree to the terms set out below. This policy is to be read together with our Terms of Service and No Refund Policy.
1. Nature of Our Services
Astroguru360 provides digital astrology consultation services, including chat consultations with independent astrologers, delivered through wallet credits and recharge plans. As these are digital services that are consumed instantly or credited to your account immediately upon payment, cancellation windows are necessarily limited.
2. Cancellation of Recharge / Wallet Top-Up Orders
- Once a payment for a recharge plan or custom wallet top-up has been submitted and verified, the corresponding credits are added to your Astroguru360 wallet and the order cannot be cancelled.
- If you have made a payment by mistake and have not yet used any of the credits, you may contact our support team at support@astromancysquad.com within 1 (one) hour of making the payment. Whether to cancel the order is entirely at the discretion of the Company, and any resolution offered will be in the form of platform credits only, in line with our No Refund Policy.
3. Cancellation of Consultation Sessions
- A chat consultation session that has started (i.e., connected with an astrologer) cannot be cancelled, and the applicable per-minute charges will be deducted from your wallet for the duration of the session.
- You may end an ongoing session at any time; charges apply only for the minutes actually used up to the point the session is ended.
- If a session fails to start due to a verified technical fault on our side, the deducted credits for that session will be restored to your wallet.
4. Cancellation by the Company
The Company reserves the right to cancel any order or suspend any service, without prior notice, in the following circumstances:
- Suspected fraud, misuse, or abuse of the platform;
- Payment not received, not verifiable, or flagged by the payment provider;
- Violation of our Terms of Service;
- Unavailability of the service due to circumstances beyond our reasonable control.
Where an order is cancelled by the Company for reasons not attributable to the user, equivalent platform credits will be restored to the user's wallet.
5. No Monetary Refunds
Please note that Astroguru360 operates under a strict No Refund Policy. Cancellation, where permitted under this policy, does not entitle you to a monetary refund. Any resolution will be provided in the form of platform credits only, except where a refund is mandated by applicable law.
6. How to Request a Cancellation
To request a cancellation under this policy, contact our support team with your registered phone number, order details, and UTR/transaction reference:
- Email: support@astromancysquad.com
- Phone: (+91) 9217934453
Our team will respond within 7 working days.
7. Changes to This Policy
The Company may update this Cancellation Policy from time to time. The version published on this page at the time of your purchase shall apply to that purchase. Continued use of the platform after any update constitutes acceptance of the revised policy.
Contact Us
IT SQUAD SERVICES PRIVATE LIMITED
BLOCK B, TR 616- PLOT NO 26, Saidabad, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, South East Delhi, Delhi, 110044
Email: support@astromancysquad.com ยท Phone: (+91) 9217934453